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Top Three Reasons Why Technology (like self-service) Improve Customer Experience
Today’s technology has greatly improved the business sector. With state of art inventions, the business world is greatly being changed. Therefore, there is need to embrace it when it comes to customer experience improvement. Here are three reasons just why it should be embraced to improve customer experience. Yonyx enables organizations to create decision tree…
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Understanding What Customer Experience is About
When you want to succeed in business the best move would be to understand what the business is all about in the first place. That is why you need to understand what modern customer experience is about. Business is about customers and here are ways to make sure of that. Yonyx enables organizations to create…
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Upping Your Business Game Online
Everyone is online nowadays. Whether it is on a social network, or email, or anything else, all of your customers now and of the future can be found on the Internet. So, that makes it the best place to try and interact with them, especially on the social CRM front to provide an excellent customer…
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Keys to Significant Customer Support Improvement
Both employees and customers are influenced by powerful words especially on what they would think or feel. If you don’t set expectations and goals up front, you cannot provide excellent customer support. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. The keys…
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Fast User Experience through Automated Support
Customers want fast transactions and as a business owner you can provide this through automated support. This process allows you to provide fast user experience by taking advantage of technology. The concept of automation allows your business to operate as quickly as a few clicks of the mouse. This makes it even faster than human…
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3 Customer Experience Strategies for Greater Customer Service
The desire to be the best in business comes with one or two sacrifices for your customers. Good service is what they want and you should make it happen for the obvious reason: success. Here are three customer experience strategies to make that happen. Yonyx enables organizations to create multi-media flowcharts that replace the experience…
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How Social CRM can Help Your Brand
When you talk about technology all you see is the benefits in store. The business world is not left behind in this due to the impact brought by social media. Big brand in the business world have taken up social media as their main hope to grow. This how it can help to achieve this…
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Three Customer Types and What to Do
Customers can essentially be broken down into two categories: Newbies and Returners. These two types are usually how you would dictate how you set up your customer experience, social CRM, and creative customer support. However, there is another set of categories that are harder to determine, even by customer support analyst standards. While you cannot…
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The Meaning to Business is Customer Service
Businesses thrive on returning customers, which make up roughly half of all revenue. Sure, attracting new customers is great and all, but unless you can keep them by providing an excellent customer experience or superb social CRM, then they will not come back. Many businesses tend to focus more on the new customer aspect and…
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Automated Support Enhances Overall Customer Experience
In an era where instant messaging and social media network are changing business perspective, enhancing the customer experience has become a challenge. Social CRM, automated support and customer self-service have become the turning point in doing business. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with…
