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Effective Communication for Business Success
“To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.” – Tony Robbins Effective communication is the very basis of human life and so it flows naturally that it is an indispensable part of business…
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Career Development Plan for Employees
“Desire is the key to motivation, but its determination and commitment to an unrelenting pursuit of your goal a commitment to excellence that will enable you to attain the success you seek.” – Mario Andretti Keeping in line with a happy workforce translating to great customer service and high quality products, we will look at…
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Cross-Functional Training Important for Business
“Profit is the most global aspect of a business, and it is cross-functional”. – Carlos Ghosn A company’s success is based on its performance, which is a factor of the kind of effort put in by its employees. It is a well-known fact that employee attrition or a poor quality workforce can prove to be…
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Ethics and its Importance and Management
“The more moral the people are in their business dealings, the less paperwork you need, the more handshakes you can have, the more the wheels of capitalism work better because there’s trust in the marketplace. Business ethics is not a joke. And, in fact, I think most businesses that I’ve dealt with encourage exactly that…
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Customer Service is important for all Departments
“Customer Service shouldn’t just be a department. It should be the entire company.” – Tony Hsieh We have been through many expositions on the critical nature of customer service. We have touched on the fact that customer service is important for all departments and should not be bracketed into one department. Companies are realizing the…
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Company Culture affects Employee Morale
“There’s no magic formula for great company culture. The key is just to treat your staff how you would like to be treated”. – Sir Richard Branson Every company has some kind of a culture. It is the supposed norm by which certain behaviours and actions are considered acceptable or unacceptable. The ‘air’ or the…
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Responsive Leadership – Not Reactive
“It takes maturity to respond, rather than react. Remember this when you feel upset with customers and co-workers alike. Exercise emotional maturity, self-control, kindness…and take the high road.” – Steve Dorfman Leaders in a company are probably the most closely watched and continually emulated people. Employees expect them to act and behave in a certain…
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Importance of Business Etiquette
Photo by Kampus Production “Etiquette is what you are doing and saying when people are looking and listening. What you are thinking is your business.” – Virginia Cary Hudson Polite behavior and decorum are a must – the rules are unwritten and apply to social situations and workplace relationships. In the workplace, business etiquette includes working…
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Embracing Diversity for Growth
“Diversity: the art of thinking independently together.” – Malcolm Forbes The dictionary describes diversity as “the state or quality of being different or varied” and this is absolutely accurate for any business – differences exist in almost every portion and are most pronounced in the company’s workforce. As companies become global, they attract customers from…
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Corporate Social Responsibility is a Must
“If a brand genuinely wants to make a social contribution, it should start with who they are, not what they do. For only when a brand has defined itself and its core values can it identify causes or social responsibility initiatives that are in alignment with its authentic brand story.”- Simon Mainwaring Being in business…
