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Creating Leaders from your Employees
“I start with the premise that the function of leadership is to produce more leaders, not more followers.” – Ralph Nader Some believe that leaders are born while others believe that it is possible to make leaders of ordinary people. In the current business environment, companies cannot afford to wait around to hire someone who…
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Failing to deliver Great Customer Experiences
“78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience.” Source: American Express Survey, 2011 To deliver great customer experiences, the change must begin within the organization and must be targeted at internal process, strategies and employee guidelines. Companies have no choice but to become…
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Talking Down to Employees and Others
“People who look down on other people don’t end up being looked up to.” – Robert Half For any business or even individual to be successful and be known and liked, it is important to get along with others and promote goodwill for the business and oneself. A disdainful and contemptuous attitude is not tough…
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Employees as your Brand Ambassadors
“When employees are happy, they are your very best ambassadors.” – James Sinegal A company is known by its brand. This makes the brand one of the most valuable strengths of a company and will allow the company to be positioned distinctly in the crowded market place. The brand is what ‘speaks’ to customers and…
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Divorce the Bad Customers
No I have not lost control of my mind! I know what you are thinking – the constant banter of how tough it is to sustain customers and then this exposition which actually says that is alright for a company to divorce the bad customers! Customers and business don’t grow on trees or fall from…
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Hire and Retain the Best Talent for Success
“Retaining and attracting high-performing talent is a top priority for sustaining excellence.” – Laurita Thomas Sustainability and success of a company depend on its customers – internal and external. Without either, there really is no company. With the surge in new companies, being able to hire and retain the best talent in the market is…
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Your Company’s Website is the Best ‘Employee’!
“Websites promote you 24/7: No employee will do that.” ― Paul Cookson This quote is the best way to describe the importance of your company’s website. It is always out there working silently to promote your company and its brand and products. Your company’s website really is your best asset and the only ‘employee’ working…
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Managers and Leaders – Which do you have?
“You manage things. You lead people.” – culcgooda.wordpress.com Every successful company will and must have a mix of managers and leaders. Some individuals, will belong to one or other group, while others will be both. Whatever the mix, the fact is that a business should have both. Between managers and leaders, managers are supposed to…
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Show your Customers you Care
“If you don’t care, your customer never will.” – Marlene Blaszczyk How many times have you witnessed great service, a lot of attention and loads of care from a newly set-up company or store? You are made to believe that this is how it will remain as long as you are a customer and then…
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Customer Centricity is a Mind-set
“Customer centrism and usefulness requires playing the long game, and attempting to achieve unprecedented relevancy.” – Jay Baer The dictionary defines a mind-set as “the established set of attitudes held by someone”. Going by this definition, customer centricity is a mind-set too. It is about having the right attitude towards your customers, your employees and…
