Yonyx Posts

“We have always found that people are most productive in small teams with tight budgets, time lines and the freedom to solve their own problems.” – John Rollwagen Even the largest conglomerates and giant corporates face problems – varying degrees and kinds but these problems may not exactly interfere with customer service.  It is smaller…

<i>“Every customer that comes to us will have different levels of expectation. Ultimately, our aim is to exceed their expectations much better than what our competitors can provide.” – Byon Ong</i> We know that no two customers are alike for a number of reasons – customer expectations being amongst the top differences. Even if customers…

“Unique Value Proposition: A single, clear, compelling message that states why you are different and worth buying.” – Steve Blank It’s no secret that customers are getting a lot more attention than before and companies are continually seeking to accommodate fresh expectations and demands from them. There really is no other choice since customers now…

“It’s not like a promotion to try to get new customers to the service; it’s a tool to try to get customers from leaving the service.” – Bob Elek In the harsh business world companies struggle to gain new customers and retain the current ones since that’s the only way to become and remain profitable.…

Technology and digitization has made the ‘virtual world’ move fast. Companies that have aligned their customer service with this dizzying pace have been and will continue to attract potential customers and retain the business of current ones. Speedy service in fact is now becoming a distinctive feature for any company. There is no dearth of…

If your answer to the question in the title is yes, you may as well shut shop now and save yourself unnecessary expenditure, since your customer will eventually leave you. No customers, no business. It has been researched and revealed that like all aspects of business customer service too is riddled with ‘fancy’ words and…

“You must earn the right to continued relationships with customers.” – Jeanne Bliss For companies to be successful they must know what customers want. The best way to truly understand what customers want is by asking them, getting their feedback. Customer metrics are those indicators and statistics that put together and sum up the feedback…

“Leadership means facing challenges head-on” Just because customer service is challenging and poses a number of situations that prove daunting even to the most seasoned professional, you cannot let your customer service endeavours become an extra or a second thought. The first step to managing customers is the understanding that customer service is challenging and…

“Treat your customers like they own you. Because they do”. – Mark Cuban What is implied by this quote is scary but true. Each person in business and every company probably knows this to be a fact but some ignore it for reasons best known to them. When you ignore some key facts with regard…

“When you show deep empathy toward others, their defensive energy goes down, and positive energy replaces it. That’s when you can get more creative in solving problems”. – Stephen Covey As a customer focused company, you know the importance of giving the customer what they want. Customers most importantly expect to be listened to and…