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Reducing Stress for Improved Customer Service
“Stress should be a powerful driving force, not an obstacle”. – Bill Phillips Anyone working in customer service will tell you, without hesitation, that their job probably tops those that are stressful by nature. Dealing with other people, especially those that have the ability (and right) to complain is comparable probably to all of the…
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Sustaining a Culture of Service Excellence
“If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude”. – Colin Powell The power of choice can never be overemphasized – this is what customers have now, more than ever. They have choices not just in products,…
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Customers Tire from Surveys
“It’s crucial to not only listen to customers, but also to understand the motivation for their feedback.”- Josh Pigford Businesses and companies, irrespective of their stature and size desperately need customers to remain with them and surveys seem to be the best form of building a connection. Feedback surveys are viewed as insights into the…
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What Customers want – Convenience and Choices
“Wonder what customers really want? Ask. Don’t Tell” – Lisa Stone Is not the basis and very premise of customer service to know what customers want? However, in order to know what customers want a company must be willing to consistently ask them and implement their suggestions. For the most part, it would seem that…
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Quintessential Etiquette towards Customers
Photo by fauxels “Kindness and courtesy are at the root of a positive customer service experience.” – Shep Hyken You cannot deny the importance of etiquette in our everyday lives. In a business scenario, a lack of etiquette towards customers can break your company. The very premise of customer service is to treat customers with…
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Achieving Quality Customer Service
“Quality in a service or product is not what you put into it. It is what the customer gets out of it.” – Peter Drucker Quality customer service, as rightly pointed out in the quote, is that which customer’s see value in. Companies that provide such service see phenomenal growth and a rise in their…
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Communication Strategies for Customer Service
“The effectiveness of communication is not defined by the communication, but by the response”. – Milton Erickson Customers – anyone in any industry and in any job profile would find themselves communicating with customers. The key to success and progression, then, would be the ability to communicate effectively with them. Companies that weave communication strategies…
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Effects of Unethical Behavior on Business
Photo by Jopwell Are you looking for the effects of unethical behavior on business? We’ll be looking at some of them in this guide. So, let’s find out more. “Leadership that allows for mediocrity to first exist and then remain, rather than demand the highest level of conduct within a department, can create a climate ripe…
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Roadblocks to Customer Service
“When customers see limits as roadblocks to great customer experience, you risk losing them and all those they tell in person and on social media” – Kate Nasser Driving business is the responsibility of each person in a company – which implies that this key function belongs also to the customer service staff. Customer service…
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Customer Service Representatives Must Have Qualities
“Make the customers’ problem your problem. By solving their problems and needs, you create a partnership.”- Shep Hyken The quote sums up what quality, customer service representatives should have. It is all about making customers a priority – and every company must focus on that. By mastering some skills, the customer service representatives would be…
