Category: Decision Tree Humor

  • When Your Decision Tree Says “It Depends”

    When Your Decision Tree Says “It Depends”

    Every troubleshooting flow is designed to give clear answers — steps, outcomes, branches, logic. But every once in a while, you encounter the rarest of responses: a decision tree that seems to shrug and say, “It depends.” For support teams and customers alike, it’s a moment of both humor and honesty. Because sometimes, the correct…

  • The SDR Art of “Circle Back Next Quarter”

    The SDR Art of “Circle Back Next Quarter”

    There are certain phrases you hear so often in sales that they begin to feel like industry folklore. One of the most iconic? The politely vague, eternally optimistic, “Circle back next quarter.” Every SDR knows exactly what that means — and exactly what to do about it. It’s not avoidance. It’s not procrastination. It’s tradition.…

  • When AI Explains a Mistake Like It Planned It All Along

    When AI Explains a Mistake Like It Planned It All Along

    There is a particular kind of confidence that only AI possesses — the confidence to take a mistake, wrap it in impressive vocabulary, and present it as a bold strategic choice. You’ve seen it happen. You ask for a simple answer, and instead you get a dissertation explaining why the wrong result was, in fact,…

  • Why Decision Trees Feel Confusing

    Why Decision Trees Feel Confusing

    Every support agent eventually encounters a moment where the decision tree seems to be thinking a few steps ahead—sometimes too far ahead. The image for this article captures that feeling perfectly: a tree covered in arrows, looking just as confused as the person inspecting it. But beneath the humor, there’s an important truth about why…

  • Why “Restarting” Is Still Step One

    Why “Restarting” Is Still Step One

    In technical support, few sentences appear more frequently—and more dramatically—than “I already tried restarting.” Yet the humble restart continues to anchor troubleshooting workflows everywhere. Let’s explore why this moment is so universal, so effective, and unintentionally so funny. A Familiar (and Humorous) Support Exchange Anyone who has ever worked in support knows this moment well:…