Comprehensive troubleshooting software that allows users to create interactive troubleshooting guides to streamline identification, triaging and resolution of customer issues.
Troubleshooting Software Features
- Create troubleshooting decision trees using the user-friendly Authoring interface.
- Collect data using embedded forms at different steps within the troubleshooting decision tree.
- Detailed analytics display the frequency of various paths traversed through the troubleshooting decision tree.
- Integrate decision trees into CRM systems, allowing for the reading and writing of CRM data from individual tree nodes.
- Deploy troubleshooting decision trees for internal use by a technical support team or for customer self-service.
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Trusted by large organizations
When assisting consumers in the market for a home, there a numerous variables. Yonyx makes the transition from call-to-call, seamless for the user, enabling us to create an exceptional consumer experience for the end-user, thank you!
Cynthia
Realtor.com
Fantastic Product and Customer Support. Great customer service throughout the journey. Vendor is highly responsive and customizable product.
Jeff
Mutual of Omaha
Yonyx is my true friend. Just like a true friend always moves you in a positive direction, so does Yonyx when it comes to getting answers that help my customers.
Rahul
Concentrix
Real easy to use, it helps me with guidance to resolve the customer issues.
Ramanujam
Ola Electric
Its easy to catalogue instructions which are easy to access during a call to a customer. We can access the instructions to set up a modem or troubleshoot internet issues with the customer. The user can access documents with graphics and text and these can be copied and emailed to the customer!
Sandra
Eutelsat
The ability to input vital information that will populate in script is extremely useful.
Johnny
Homeward Mortgage
One of the best software packages for end user and for content management:
The usage of yonyx for the end user is very simple and systematic.
Content quality and content management experience is great.
Easy access is one of its prime features. The scope of content moderation is fantastic.
Content management, ease of adaptability of this software is great.
It is a value for money experience for the end user.
Pritam
Teleperformance
Yonyx is amazing for optimizing customer call flows. What I liked most was that Yonyx can be customized to fit your exact needs. You can create flows to go wherever you need and be able to get the right steps to handle an issue. Being able to see reports on which areas are being used the least/most can help eliminate unused flows but also help optimize the flows used the most to be as smooth as possible. Yonyx makes it so agents can rely less on following a knowledge base and more on just having the next step to resolving an issue.
Joshua
OneSupport
As an Academic advisor. I love how easy it is for us to access the necessary scripting we need. I haven’t been using it for long, but it is pretty good. If you have no idea what to say to the customer, Yonyx provides it based on the scenario. That helps a ton!
Kissara
Achieve Test Prep
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