Yonyx Posts

“All men are liable to error;” – John Locke Troubleshooting, as discussed is about being as logical, analytical and methodical as possible when approaching a problem. As a skill that can be learned it therefore, has its shortcomings and potential pitfalls. The pitfalls could be related to the product or equipment or to the incapacity…

“Good service is good business”. – Siebel Ad The Customer Service staff is now, more than ever, expected to consistently deliver excellent customer service that in turn enhances the reputation of the company and acts as a positive starting point for increased sales. In the increasingly competitive world of business it has become hard to…

“We are what we repeatedly do. Excellence, then, is not an act but a habit.” – Will Durant The reason we say good practices and not best practices, is because best implicitly says that there is no better way. Best says it is the ultimate. However, in a realm like troubleshooting, there are always ways…

“Social media is much more than self-promotion. It is a two-way street, a set of tools that allow you to reach out to people and become the bringer of positive things and experiences. In turn, these people will not just support you. They will be there to help you increase your reach and audience –…

“The aim of marketing is to know and understand the customer so well the product or service fits him and sells itself.”- Peter Drucker Consumers seem to want everything business related on the go – communication, promotions, responses, videos, troubleshooting – who can blame them, everything is moving so fast! Jumping on to this ‘on…

We face and fix problems, figure out alternative methods to work on something or simply look at easier ways to arrive at conclusions almost on an everyday basis. Even though this does not amount to technical troubleshooting, we still follow the troubleshooting methodology and that is why troubleshooting is a skill that everyone must have.…

”It takes a deep commitment to change and an even deeper commitment to grow.” –Ralph Ellison All the talk of sustainability and growth seems to revolve around customer service and the kind of improvements made in the initiatives surrounding this realm. Then why are some initiatives unable to produce unfaltering and protracted results? A large…

“Any sufficiently advanced technology is equivalent to magic.”–Sir Arthur C. Clarke Every aspect of a company’s ‘life’ would need to revolve around making the experience for their customers memorable and one that constitutes great customer service. Using technology for better customer service therefore does not come as a surprise. With new technology becoming more and…

“Effective troubleshooting starts before the trouble does.” – Buck Woody Effective troubleshooting is about choices since it is a protean activity that helps in diagnosing and cogitation enabling a thorough analysis leading to corrective action. Simply put troubleshooting cannot be done without making the appropriate choices that will lead to problem resolution. The two basics…

“Every project is an opportunity to learn, to figure out problems and challenges, to invent and reinvent.” – David Rockwell Running a business, whatever the size, successfully is no child’s play. In fact, it is something that challenges every physical and mental faculty of the owners and with the current scenario a number of hitherto…