Yonyx Posts

“Your most unhappy customers are your greatest source of learning” – Bill Gates Running a business is not an easy task and the arduousness of this task is heightened when dealing with customers who are becoming increasingly aware and demanding. There are bound to issues leading to complaints and therefore effectively handling customer complaints must…

Customer Service was around even before the onset of the Internet (really? How did we survive before?). Even then companies required to know what customers thought and how they would describe their experiences with the company. Of course, they would simply ask albeit through a rather rigmarole process for the customer and one that was…

Really – is this a possibility for companies? Yes it is and as a matter of fact is probably the thin line that separates a company’s success from failure. It sounds far-fetched and illogical since companies are in business because of their customers. They are the ones that decide the fate of a company and…

The corporate world, the consumer market and society in general is moving and progressing at a dizzying speed. The advancements in technology and the demand to use them have risen at a mind-boggling pace. Opportunities to service customers have increased and so has the face of the customers – who have become more demanding and…

“Like all technology, social media is neutral but is best put to work in the service of building a better world.” – Simon Mainwaring Everyone in every field is operating at full stretch. The corporate realm is no different as they are balancing cost efficiency while still having to provide the kind of customer service…

“Well, if it can be thought, it can be done, a problem can be overcome” – E A Bucchianeri Problem solving is the very premise on which customer service rests. More often than not customers approach the customer service team / desk with what they perceive as a problem. However, despite this skill being so…

”Well done is better than well said.” – Benjamin Franklin Customer Service has now been established as possibly the most indispensable part of any organization and a reflection of its commitment to meeting the needs of customers. Every member of the customer service team – at call centre, managers, supervisors and even the technical staff…

“We cannot solve our problems with the same level of thinking that created them”- Albert Einstein With the advancement of technology and its easy accessibility, there is no reason for companies not to upgrade their systems. The prime reason however to integrate new technology is that customers expect and demand it. It is indispensable if…

“If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends” – Jeff Bezos, CEO, Amazon.com When the power of perception and the potency of social media combine, companies have on their hands a formidable contender. Having…

With technology taking the driver’s seat, there is no industry that can function without it. The reliance on technology is far too pronounced to ignore. Technology touches every realm of an organization and customer service is no different. In fact being able to provide technical troubleshooting is fast becoming a customer satisfaction and retention tool.…