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Enhance Responsiveness in Customer Service
Photo by Tima Miroshnichenko “This may seem simple, but you need to give customers what they want, not what you think they want. And, if you do this, people will keep coming back.” – Mark Cuban, Dallas Mavericks It is irrefutable that customer service is a vital part of any industry and that customers want…
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Improving CSAT while increasing productivity of your customer service organization
Why does improving CSAT seem to be a challenge when you try to reduce the cost of customer service? There are three problems that cause loss of productivity in any call center organization: Search Problem – Customer Service Agents often have difficulty finding the right article & may find tens of articles that match the…
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Checkmate competition through Customer Service Excellence
Technology and globalization has literally opened the floodgates and there are countless players in the market today offering the same products or services. The options, placed before the customer, are mind-boggling, but also put the customer in the seat of power. Tight budgets and self-corroding price wars seem to be taking a toll on companies,…
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Troubleshooting is a key skill for Customer Service
When we hear the term ‘troubleshooting’ we normally think of a technical problem with a product. Computer problems, car problems, electrical and electronic device problems are some of things that immediately come to mind. It is the ability of the customer service staff to help the customers to find a solution for a failed product…
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Importance of Product Knowledge in Customer Service
Photo by Sora Shimazaki In the realm of customer service, the importance of product knowledge cannot be understated. Unless there is a complete and all-around understanding of the products and or services offered, it will be unlikely that you will be able to veer your customer’s decision towards buying or even considering your offerings. Product knowledge…
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Bad Customer Service
“Every company’s greatest assets are its customers, because without customers there is no company.” – Michael LeBoeuf Customer Service as a modus operandi is aimed at building and maintaining solidarity and bonding with its customers. Customers must experience a feeling of satisfaction and happiness from the service rendered in order to provide repeat business. Such…
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Service Innovation is important for Business Success
The dictionary definition: Innovation is about finding a better way of doing something. An innovation is something original, new, and important in whatever field that breaks in to a market or society. Being able to find easier and more effective ways to do business is certainly wise. Service Innovation must be conjoined and affiliated with…
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Make your Customer Feel Important
Make a customer, not a sale. ~ Katherine Barchetti As the number of market players grow and the spread of technology and information widens, companies are having a tough time remaining successful. The ones that are successful owe their success to repeat business from existing customers. Customers and repeat business has a direct co-relation to…
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High Quality Customer Service
“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” – Peter Drucker It has been established beyond doubt that Customer Service is an indispensable portion of any business that strives to be successful. However, is there a cogent method of…
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Happy Customers – the signs
“Our customer base grows by the happy customers that go out of our doors.”- Lee Densmore The best way to describe the secret of a successful business, don’t you think? As humans, everyone strives to be happy, albeit the reasons for happiness differ. So also every company that wants to remain in business wants happy…
