Yonyx Posts

“When you depersonalize abrasive behaviour and see it as a call for help you become a catalyst for the best kind of change.” – Marilyn Suttle All angry customers are dissatisfied customers, but a customer who is dissatisfied is not necessarily angry! It is important to know the difference between pleasing a customer who is…

Really why should you care? You are already providing acceptable standards of customer service and your customers seem happy with you, so why even bother about anything else. Much less taking on and understanding the importance of empathy in customer service. You are running a business and are in business because of customers and so…

When a company’s shifts its focus from the promoted product or service to the customer, the company would have Customer Service Orientation. It simply means, putting the customer at the helm of every strategy, process and transaction. Customer Service Orientation is the sure shot formula for success in the current highly volatile market scenario. A…

It is common knowledge and evident that customers will not settle for anything but the best when it narrows down to Customer Service. The set of’ must have’ skills for Customer Service staff is now common knowledge for the more aware customers. Without the requisite skills you are certain to find your business heading south…

The most powerful tool in a call center is a call center script because this can make or break your call center agent’s performance. In addition, it could also save cost, enhance consistency in your support and increase the customer satisfaction scores. The telecom user FAQ allows for a more natural way of conversing with…

“It is so much easier to be nice, to be respectful, to put yourself in your customers’ shoes and try to understand how you might help them before they ask for help, than it is to try to mend a broken customer relationship”. – Mark Cuban Every company wants to remain in business and be…

Customer support is one of the core elements that will make your call center business successful. In fact, it is important that you take advantage of all things that technology has to offer and one of these is installation interactive telecom. This software is important in your business analytics considering that you need to increase…

The company’s knowledgebase is a critical element in customer satisfaction, which allows you to maximize your profits and chances of business growth. Yet, not many companies invest time and effort in making it all right. Here we shall discuss what the bottom line of having an interactive telecom bible for your company is. An interactive…

Did you know that you can enhance the overall consistency of your call center agents as well as your entire company by using telecom installation booklet? A telecom installation booklet will work on making sure that your call center agents will have all necessary information to make timely and fast decisions during a customer call.…

How can a business improve the productivity of call center agents? Using interactive telecom manual, this can help improve call center agent productivity considering that it is a tool allowing easy access to the entire knowledge base with any type of topic, query, issue or problem that the customers may be presenting during the call.…