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Make Your Customers Smile with Proper Knowledge Base
The knowledge base on your website can be used as a crucial tool to make your customers smile. When it’s properly done, you can use the knowledge base to reduce the number of snags your customers face leaving them pleasantly served. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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Does your Customer Service Excite your Customers?
“This is a perverse thing, personally, but I would rather be in the cycle where people are underestimating us. It gives us latitude to go out and make big bets that excite and amaze people”. – Mark Zuckerberg Everything your company does – marketing, promotions and customer service – is done with the aim to…
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Unleash the Power of the Interactive Decision Tree in Your Call Center
As a business owner with a dedicated call center, you need to be on top of your game as far as making decisions smooth and unconflicted. An interactive decision tree driven guide can be extremely crucial for your call centers achievement of the main success metrics. Yonyx enables organizations to create decision tree driven interactive…
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Unleash the Power of Decision Tree Analysis in Your BPO or Call Center
Decision trees are crucial tools which help one choose between several courses of action(s). Decision trees present an effective structure within which you can layout options and postulate possible outcomes of choosing any of the options suggested. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.…
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Realities of Using a Telecom Best Practices Bible
If a customer calls your call center business with an issue or concern, one great way to resolve this is by using a telecom best practices bible that will direct the ways of your call center agents on the direction of the call flow. Customers expect you to resolve their issues because it is assumed…
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Resolving Customer Calls with Troubleshooting Interactive Telecom
When you answer a customer call, using a troubleshooting interactive telecom will play a very important and critical role in the customers’ satisfaction rating. Therefore, call center agents must attend to customers with undivided attention to make sure that the customer’s issues are being resolved in a timely and efficient manner. Using a troubleshooting interactive…
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Five Star Customer Support with Interactive Telecom FAQ
Any operations that you have in your business play a critical role in the overall growth of your company because it is often the processes that serves as a fuel or catalyst of improvement. Call center agents – for example – are the first line of defense that deals with customers all of the time.…
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Creating a lasting impression through great Customer Service
“We don’t know where our first impressions come from or precisely what they mean, so we don’t always appreciate their fragility” – Malcolm Gladwell It would serve everyone well to understand the importance of first impressions really being the most important and the lasting one. You will get second chances, but never to remake that…
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Enhanced Resolution Process via Telecom Troubleshooting Manual
Using a telecom troubleshooting manual is not going to be effective if you don’t implement it well. It will only bring about positive results or become beneficial if your staff and the rest of your system would coincide with its proper use. So, how can you enhance the company’s entire resolution process through telecom troubleshooting…
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The Perks of Having an Interactive Telecom Handbook
Many of the call center companies nowadays have been implementing interactive telecom handbook mainly because of the many perks that they can get from it. The interactive telecom handbook is a kind of application that does the following – Pulls out all relevant information or data pertaining to the customer’s call Displays the information on-screen…
