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Implementation of the Best Practices Interactive Telecom
The implementation of the best practices interactive telecom especially for call center businesses is not only an ongoing trend but a must-have – nowadays. It is imperative that as an owner, you should be at par with the current technological improvement or advancement. One of the useful advancements today is what we mentioned as best…
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Reasons to Implement a Telecom Installation Handbook
There is a reason why call center businesses implement a telecom installation handbook. In fact, there are several reasons and most – if not all – of the companies have the same reasons, which includes the following – Improved consistency not only of your call center agents – but also the processes and systems previously…
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How To Create And Deliver The Best Call Center Script
The call center script should be a narration that helps your customers solves their problems without doubting. This means that it has to be created in a manner that is more likely get trust from the customers (that an agent isn’t reading out a solution) and be delivered by the call center agent with a…
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Reducing Response Time through Effective Customer Service
“45% of US consumers will abandon an online transaction if their questions or concerns are not addressed quickly.” – Forrester Research Have you ever noticed that there is a gap between the customer satisfaction levels customer satisfaction and the actual customer service your company provides? If you have, do you know why? Well it’s probably…
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How To Create Effective Interactive Troubleshooting Guides
Your customers can gain a lot if you invest in better troubleshooting guides in your business. These guides should not be stale or obscure; neither should they be boring or vague. Consistently create interactive troubleshooting guides that are properly researched, written and efficient. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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Decision Tree Driven Interactive Guides Bring Smiles to Your Customers
Decision tree driven interactive guides can help businesses, especially those with a following online, to drive customer satisfaction. As their name suggests, decision tree interactive guides are opposite from a vast majority of simple text only guides most customers are accustomed to. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
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Make Your Customer Service Culture Tick with Amiable Knowledge Base
Making your company’s services standout to the greatest possible extent gives customers a feeling of enhanced satisfaction, and of course, enviable importance. Creating a culture of service excellence is the two-edged sword to help deal with your competition decisively. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer…
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Reasons that Call Centers Must Utilize a User Interactive Telecom
Are you a call center business owner? If you are, have you considered implementing a user interactive telecom – which your agents can use when resolving customer issues or concerns? If you have not, we suggest that you do because the user interactive telecom allows you to do many things than you can imagine. It…
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Best Customer Service Practices Lower AHT and Reward In CSAT
The best customer service practices lower AHT or average handle time and in return are rewarded with an increase in customer satisfaction or CSAT index scores. A great example of this are the many restaurants and eateries world-wide. All food and service industries strive to provide the best customer service. For elegant establishments and family-owned cuisine…
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Enhance Customer Satisfaction with useful Step By Step Call Flows
Your call center telephone operators play a very important role in your business because they are often your first line of defense with customers. Most times however, phone customer service is hurt by customer support agents, or a helpdesk that cannot diagnose their problems properly. Moreover, when customers call in with problems that are not…
