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What Is More Important Than Knowledge Base Best Practices?
Your knowledge base is a very crucial ingredient in customer self service management and optimization. Yet, not many people take it seriously or do it right. In this article, we tell you the bottom line standing you need to have in mind with your KB articles. Yonyx enables organizations to create decision tree driven interactive…
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WOW Customer Service
“Do what you do so well that they will want to see it again and bring their friends”- Walt Disney Wowing your customers does not end when you become successful and the quote by the man himself, says it all. As you begin to enjoy the limelight, everything you do is clearly visible and hence…
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Increase First Call Resolution with Interactive Computer Guide
Customer support metrics have been in the call center industry since time immemorial. First call resolution or FCR regarded as one of the most important customer support metrics as it measures the efficiency of the call center and evaluates efficiency in how customer issues are resolved. Yonyx enables organizations to create decision tree driven interactive…
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Make Your Call Center Script Standout for Better Customer Care
The call center script is a powerful tool you can use to improve not just agent performance in your call center, but save costs, unify your support and improve customer satisfaction. Nonetheless, not every call center script is made the same, some are always better than others, and delivers results. Yonyx enables organizations to create…
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Knowledge Base Packaging Best Practices You Should Know
The knowledge base content on your website need can be extremely useful for your customers’ needs and requirements and should be a priority. In this article, we give you some of the most profound knowledge base best practices you must have in mind at all times. Yonyx enables organizations to create decision tree driven interactive…
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Use of Call Center Software in Making Self-Service Better
Do you know that you can use call center software not just internally with your call center agents but harness solutions for your online customers? Self-service software like Yonyx gives business owners the ability to serve better support to customers online. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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Make Interactive Troubleshooting a Priority in Your Business
A simple look around most telecom and software companies will show you that not many put a lot of effort coming up with interactive troubleshooting manuals/guides for their products. The end result is customers who can’t figure out how to comfortably diagnose problems in their television sets, radios, phones, software, etc. Yonyx enables organizations to…
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Improve Customer Experience through Customer Service
All the companies that have a large and loyal customer base enjoy this privilege due to great customer experiences resulting from superior levels of customer service. It is clear that these companies have walked in the shoes of their customers to understand the precise needs and wants of their customers. They have looked at their…
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Simple Ways A Decision Tree Can Help Boost Customer Satisfaction
Do you know that a simple instructions diagram like a basic decision tree can help your business improve customer satisfaction scores? When a decision tree is properly applied in your business, it cannot only help you solve problems faster, but also enhance the work of your call center agents. Yonyx enables organizations to create decision…
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Top Benefits of Interactive Troubleshooting In Your Call Center
Customer care in most software telecom industries can be handled by customers themselves if they have the right resources. Yet, the leading cause of the swelling care operational budgets could mean that most telecoms don’t really have a grip on self service. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or…
