Yonyx Posts

“The only problem with troubleshooting is that sometimes trouble shoots back.” Customers, like you, want to be successful and if teaming up with you for products or services serves that purpose, you can be sure that you will have their loyalty. Within the company too, it is essential that companies remain successful and the measure…

“The formulation of the problem is often more essential than its solution, which may be merely a matter of mathematical or experimental skill.” – Albert Einstein Troubleshooting seems to be used more in the context of technical problems rather than the regular questions and queries received by the customer service teams. However, customers cannot know…

“Champions know that success is inevitable; that there is no such thing as failure, only feedback. They know that the best way to forecast the future is to create it.”- Michael J Gelb Despite years of being around and serving customers, companies will never be mind-readers! They will always need customers to give them some…

“Social media is not just an activity; it is an investment of valuable time and resources. Surround yourself with people who not just support you and stay with you, but inform your thinking about ways to WOW your on-line presence”- Sean Gardner Social media is probably the most visible and most effective way to get…

“Remember the two benefits of failure. First, if you do fail, you learn what doesn’t work; and second, the failure gives you the opportunity to try a new approach.” – Roger Von Oech Innovation by its very definition is ongoing and continuous and that perhaps why it is one of the reasons why innovation is…

Keeping customers happy and ‘attracted’ to the company is a tricky proposition. Gaining a new customer is thought to be almost eight times more difficult and costly than retaining the existing ones. Happy and loyal customers form the line dividing success and failure for any company. The trend of buying online is fast taking over…

“We always hope for the easy fix: the one simple change that will erase a problem in a stroke. But few things in life work this way. Instead, success requires making a hundred small steps go right – one after the other, no slip-ups, no goofs, everyone pitching in.” – Atul Gawande, Better: A Surgeon’s…

“Your most unhappy customers are your greatest source of learning” – Bill Gates Running a business is not an easy task and the arduousness of this task is heightened when dealing with customers who are becoming increasingly aware and demanding. There are bound to issues leading to complaints and therefore effectively handling customer complaints must…

Customer Service was around even before the onset of the Internet (really? How did we survive before?). Even then companies required to know what customers thought and how they would describe their experiences with the company. Of course, they would simply ask albeit through a rather rigmarole process for the customer and one that was…

Really – is this a possibility for companies? Yes it is and as a matter of fact is probably the thin line that separates a company’s success from failure. It sounds far-fetched and illogical since companies are in business because of their customers. They are the ones that decide the fate of a company and…