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Get More Profits with Better Call Center Self Service Software
The use of software in call center automation is a common practice today with so many businesses actively using it for various reasons. Although most people assume that only call related software is useful, research has shown that call centers can also benefit from self service optimization software. Yonyx enables organizations to create decision tree…
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How to Make Troubleshooting Telecoms and Software Easy
Software and other telecoms are quite challenging to deal with especially when they turn faulty or stop to function as they are supposed to. More so, for non technical customers, faulty software or telecoms can mean anguish to running customer care agents- in some cases, buying a replacement which is wasteful. Yonyx enables organizations to…
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Improve Call Center Scripts With Interactive Customer Service Manuals
[et_pb_section fb_built=”1″ admin_label=”section” _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row admin_label=”row” _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text admin_label=”Text” _builder_version=”4.19.0″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” hover_enabled=”0″ global_colors_info=”{}” sticky_enabled=”0″] Call center scripts can vary in both length and quality. Sometimes these variances can be an aid or hindrance to agents hoping to provide exceptional customer service. Improve call center scripts…
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Training for Customer Service Excellence
An exclusive and stand out combination of skills, resources, technology and personality characteristics is what makes for an effective customer service representative. However, to get all these factors to work together perfectly, takes time and investing. As a company it would be unrealistic to think that all these aspects will come together on their own…
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Virtual FAQ Manuals – The New Decision-Tree Guide
Virtual FAQ manuals or virtual frequently asked question manuals, are a cutting edge innovation of automated customer support. Virtual FAQ manuals save customers time and energy. Sometimes the most basic questions have the most basic answers, customers can identify these resolutions and conflicts with ease using virtual FAQ manuals. Customers can access the virtual self-help desk…
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How Visual Flow Charts Increase Knowledge Base
Visual flow charts can help with pretty much anything. They can raise CSAT scores, lower average handle time and increase your knowledge base. Visual flow charts provide an informative and interactive interface that increases the knowledge base of customers, making them more keen and aware about the product and services they subscribe to. Yonyx…
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Multimedia Flow Charts – Robust IT Interactive User Manuals
Multimedia flow charts are robust IT interactive user manuals, filled to brim with exquisite detail and enriched information. The multimedia flow chart is an evolution of the visual flow chart. Multimedia flow charts have become a twenty-first century commodity which now feature graph database as a backend. These devices have created new methods to stimulate,…
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A Guide To Interactive Customer Service – Flow Charts vs. Call Centers
Interactive customer service employs a variety of methods and strategies to address customer support and troubleshooting needs. Two of the devices most frequently utilized are the visual flow chart and virtual call center. Both flow charts and call centers are resourceful in their own way. Here are the positives and negatives to each: Yonyx enables organizations…
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A Guide To Automated Support – FAQ Manuals vs. CRM Software
Automated support can be constructed in a variety of different ways. Two of the most common forms of automated support are frequently asked question or FAQ manuals and CRM software. Each means of automated support can host positives and negatives for different sets of clients. CRM software and the frequently asked question manual are two…
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A Guide To Troubleshooting: Help Desk vs. Decision-Tree
The virtual help desk and the decision-tree guide are the two most typical ways to attack any troubleshoot. Both are forms of interactive customer service and automated support, as a result these two interfaces host a slew of capabilities and distinct functions and features. Both the help desk and decision-tree have positives and negatives, here…
