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Don’t Write off Phone-Based Customer Service and Support Yet
As this Zendesk article points out, phone-based customer experience support, especially for large companies, is in something of a mire right now, for a variety of reasons, be it a poor infrastructure or poor technological resources. They point out a fact that may appear to be a contradiction at first, and that’s that many customers…
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3 Things that Enchant People for Better Customer Experience
Different people will have different levels of customer experience. A lot of them don’t care a lot about how big or small a business is just as long as they get what they want. Regardless of business industry, customer experience will always be a goal that entrepreneurs often set for themselves. Yonyx enables organizations to…
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Significant Impact of Mobile Devices on Customer Experience
Business owners, marketers and even service providers are all taking full advantage of the opportunity to improve the traditional customer experience. As mobile devices become popular such as tablets and smartphones, there has been an explosion in intelligent, personalized and comprehensive mobile solutions that all can use. Yonyx enables organizations to create decision tree driven…
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How To Improve Customer Loyalty In Your Business Today
Loyal customers will always come to your shop in the good and bad times. You should strive to keep them. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Considering that its hard enough to get new customers, loyal customers should be treated near royalty because…
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Why Businesses With Good CRM Tools Make It Big (Than Those Without)
It is amazing how small businesses can even adapt a CRM system without knowing the risks it brings to a business. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. But so far good CRMs seem to be working for most businesses that have succeeded within…
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Benefits Of Listening To Your Customers
Giving a listening ear to our customers is a good sign of an effective customer service. Just like an organization would want to know what is being said outside: customers too need to be hard. Related Article: How decision tree driven interactive guides bring smiles to your customer? An organization that takes time to listen…
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The Benefits of Offering Multi-Channel Customer Support
In a previous post, we looked at the growing trend of customer self-support, in which your customers use a wide variety of online tools to seek assistance for common support issues. Another growing trend in customer service is multi-channel support. This means customers can access your support system from a variety of devices, such as…
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Using Social Media to Achieve Positive Customer Experience
Many business owners do not know how to effectively use social media to generate positive customer experience. What they know is mainly superficial – using social media channels like Facebook and Twitter (the two giants of social media) to interact with customers. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…
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Targeted Marketing Greatly Improves Customer Experience
In order to meet the growing demand for positive customer experience, the company systems and strategies – which includes marketing – must be tailored and geared towards meeting the individual taste and preference of each customer. It means to say that customer experience is directly related to the company personalization and customization across various marketing…
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3 Rules You Should Use For Customer Service Success
Customer service can be toyed around like a game but in the long run, it is very important. Almost in all organizations that you step into, you will find a customer service agent waiting to offer assistance. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.…
