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2 Major Lessons To Learn In Customer Experience
All organizations strive to treat their customers well and giving them a good experience. To a few, once a customer leaves that is the end. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. The assumption that our customers are satisfied has misled many organizations and…
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Here are Some Trends That Will Shape Customer Service
Real quick: in your lifetime, think of the changes you’ve seen to handling the customer experience. If you’ve worked in the area for any length of time, then you’ve probably seen a lot. Traditional channels of customer support, such as phone-based and face-to-face models, are still in use today; however, many newer, technological-oriented methods are…
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The Basics of Having A Customer Loyalty Program
It seems as if every business, from major big-box retailers on down to mom-and-pop ice cream parlors, have some sort of customer loyalty program. These programs can take many forms. It can be a card swiped at the register at the time of purchase that gives a discount. It can be a “buy 10 cones…
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Things that Most Entrepreneurs Forget about Customer Support
People talk about customer support so easily these days that sometimes it already loses its meaning. Business industries have found new tools, analytics and strategies to implement without considering that the backbone of a company is actually the customer. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar…
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Essential Elements of Customer Support to keep them Happy
Customer support is probably the most used term in business industries today. In fact, it has probably been thrown practically everywhere without considerations of what it really means. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Here are some guidelines to help companies define what…
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Best Ways To Build Customer Service Leadership Legacy
Organizations that are still struggling to make their customer service effective have not established a leadership legacy. It is however allowed as almost all organizations have not established a customer service leadership legacy for themselves. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. But just…
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How To Say Thank You To Your Customers
An organization would definitely be nothing if customers did not exist. But it is amazing how companies calculate their profits without taking time to reflect at who is behind the profits. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Customers are merely forgotten by most…
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3 Things That Can Improve Your Customer Retention
Good customer service is one strategy that will keep your customers coming back to you. Customer service is not about physical interaction when the customer approaches your store, it goes further than that. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. Currently organizations using social…
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Some Final Thoughts on Customer Retention Strategies
Across this series of blog posts, we’ve been looking at the benefits of increased customer retention levels, such as an upswing in sales, and the various ways a business can increase their customer retention levels, including reciprocity and positive language. For the last post in this series, we want to turn out attention to the…
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Knowledge of Customer Emotions Enhances Customer Experience
A clear knowledge of customer’s emotions greatly enhances customer experience. A customer’s emotion is so fickle that it can change in an instant if he thinks he’s not getting what he wants. If you want to capture the attention of a customer, what better way to do this than to understand his emotions? Yonyx enables…
