Customer service is important and popular in all organizations. But its popularity has not improved the role of customer experience. Customer service is just a part of the customer experience. Customer experience therefore, plays a big part in ensuring the success of an organization.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Customer service begins with a friendly greeting and a warm welcome of customers, and then making sure they get the products (service) they need. But while this is straight forward, what is not is the fact that it’s very hard to tell whether a customer is really satisfied or not. This defines customer experience. Customer experience is therefore key, in every organization.
You have to differentiate customer experience for customer service success. While each customer is attended to, you should stimulate an extra conversation with them. This will provide more information on what they really want.
Starting a conversation will enable a customer get to know a product features, purpose and its varied unique uses. To differentiate customer experience is therefore, giving customers undivided attention and getting to know more about them.
Overall, differentiating customer experience is being keen to customer’s reactions after they have received your service or product (from your sales and customer service team). It is more than just greetings and smiling to/with the customer. It involves customer engagement and building closer relationships with customers.
Yonyx helps businesses with customer self service in the same way live agents do- this can help you focus on improving experience and producing more products.
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