Category: Customer Support
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Call Center Script vs. Call Flow: Key Differences and Applications
Are your customers frustrated by long, disorganized calls? Choosing the right tool— call center scripts vs. call flows—can make a huge difference, but it’s not always easy to decide which suits your team best. Striking the right balance between structure and flexibility is key. Understanding these differences helps select agents to the right option for…
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How To Create And Deliver The Best Call Center Script
The call center script should be a narration that helps your customers solves their problems without doubting. This means that it has to be created in a manner that is more likely get trust from the customers (that an agent isn’t reading out a solution) and be delivered by the call center agent with a…
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Best Customer Service Practices Lower AHT and Reward In CSAT
The best customer service practices lower AHT or average handle time and in return are rewarded with an increase in customer satisfaction or CSAT index scores. A great example of this are the many restaurants and eateries world-wide. All food and service industries strive to provide the best customer service. For elegant establishments and family-owned cuisine…
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Use Step By Step Call Flows to Enhance Customer Satisfactions Score
How you answer your customer calls plays a very important role in their satisfaction index. Your customer support agents need to have the customer’s undivided attention on the phone to ensure that they are completely satisfied with the responses they get from you. If you get the call interaction right, you create memorable customer experience,…
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Improve Productivity of Call Center Agents with Interactive Computer Bible
How can you improve productivity of call center agents with the use of interactive computer bibles? An interactive computer bible works as a tool that allows you to access your entire knowledge base on any given topic- a customer query, an agent query, etc. Yonyx enables organizations to create decision tree driven interactive guides for…
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Make Your Call Center Script Standout for Better Customer Care
The call center script is a powerful tool you can use to improve not just agent performance in your call center, but save costs, unify your support and improve customer satisfaction. Nonetheless, not every call center script is made the same, some are always better than others, and delivers results. Yonyx enables organizations to create…
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Get More Profits with Better Call Center Self Service Software
The use of software in call center automation is a common practice today with so many businesses actively using it for various reasons. Although most people assume that only call related software is useful, research has shown that call centers can also benefit from self service optimization software. Yonyx enables organizations to create decision tree…
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How Visual Flow Charts Increase Knowledge Base
Visual flow charts can help with pretty much anything. They can raise CSAT scores, lower average handle time and increase your knowledge base. Visual flow charts provide an informative and interactive interface that increases the knowledge base of customers, making them more keen and aware about the product and services they subscribe to. Yonyx…
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Multimedia Flow Charts – Robust IT Interactive User Manuals
Multimedia flow charts are robust IT interactive user manuals, filled to brim with exquisite detail and enriched information. The multimedia flow chart is an evolution of the visual flow chart. Multimedia flow charts have become a twenty-first century commodity which now feature graph database as a backend. These devices have created new methods to stimulate,…
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A Guide To Automated Support – FAQ Manuals vs. CRM Software
Automated support can be constructed in a variety of different ways. Two of the most common forms of automated support are frequently asked question or FAQ manuals and CRM software. Each means of automated support can host positives and negatives for different sets of clients. CRM software and the frequently asked question manual are two…