Category: Customer Support
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Comprehensive API and DNA – The Keys to the Knowledge Base
Data can be stored and utilized in a variety of ways. Yonyx utilizes three different strands of information technology to provide customers with the content they need to enhance their troubleshoot or self-service. These three forms of data are: comprehensive API, DNA or decision-nature architecture and knowledge base. Each of these are interconnected yet work…
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Raising CSAT Scores with Customer Management Software
In many customer service oriented industries, CSAT scores are everything. CSAT scores are the backbone of how customer management software came in to existence. From everything ranging from the retail industry to the food and beverage industry, customer management software has held a crucial role in raising CSAT scores. CRM interfaces have taken shape in…
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Use Decision Tree Driven Manuals to Make Your Call Center Efficient
Decision trees can find good application areas in your call center especially when your product involves step by step troubleshooting is computer based or has complex functionality. Decision tree driven guides make it easy for these customers to find guidance on the things they are missing, enabling them to easily solve problems by themselves because…
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Smart Ways to Use Call Center Scripts in Your Support Center
The question of whether to use or not to use call center scripts in enterprise customer service is popular because it has its benefits and weaknesses. Most customers don’t love it when they feel like their questions are answered by robot like agents, hence the more reason to be careful with them. What if you…
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How to Boost Call Center Agent Productivity during Holidays
Holiday seasons come with a lot of shopping. This also comes with a lot of customer experience dilemmas. To agents this means an increased work load putting his productivity in question. These tips will guide to learn how to boost call agent productivity during challenging times like holidays. Yonyx enables organizations to create decision tree…
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Ways to Improve Productivity among Call Center Agents
When it comes to building positive customer experiences, call center agents play a very important role. They are responsible for fast hand interaction with your customers. Understanding this mighty role you should aim to always get the best out of them. Here is how to improve productivity among call center agents. Yonyx enables organizations to…
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Create A Unique Interactive Customer Service Experience
Create a unique interactive customer service experience with a Yonyx Interactive AGI guide. The benefits are countless and endless. Customers despise consulting a paper-based customer care manual. Instead, engage them with an interactive customer service experience. Yonyx AGI Interactive Guides incorporate comprehensive API and robust content to procure a unique and intriguing customer service experience.…
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CRM and The Virtual Help Desk – How They Affect Interactive Customer Service
Customer management software is the basis of customer relationship management or CRM. CRM also has a huge role in creating an original and resourceful virtual helpdesk integrated handbook? Yonyx customer management software is utilized in advanced CRM formats while utilizing a virtual help desk to improve overall CRM. Customer management software produces a map view for…
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Tips To Improve Call Center Agent Consistency
Productivity and consistency, the two initiatives of every call center agent. Call center agent consistency is highly revered by commercial organizations world-wide. Customer satisfaction depends on call center agents’ ability to provide exceptional and consistent customer service. Consistency takes on a variety of forms: high first call resolution rates, low average handle times and an expanded…
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Tips To Help Increase Agent Productivity
Agent productivity can be more difficult to attain then consistency. This is due to largely in part to call center agents being extraordinarily efficient and performing optimally in every instance. While consistency calls for a repeated attempt to provide customer service and resolve complaints, productivity stakes a higher claim: superior results that foster progression. Average…