by Keith Fuchs | Jul 3, 2014 | Knowledgebase
The knowledge base on your website can be used as a crucial tool to make your customers smile. When it’s properly done, you can use the knowledge base to reduce the number of snags your customers face leaving them pleasantly served. Yonyx enables organizations to...
by Keith Fuchs | Jul 1, 2014 | Knowledgebase
Making your company’s services standout to the greatest possible extent gives customers a feeling of enhanced satisfaction, and of course, enviable importance. Creating a culture of service excellence is the two-edged sword to help deal with your competition...
by Keith Fuchs | Jun 28, 2014 | Knowledgebase
Your knowledge base is a very crucial ingredient in customer self service management and optimization. Yet, not many people take it seriously or do it right. In this article, we tell you the bottom line standing you need to have in mind with your KB articles. Yonyx...
by Keith Fuchs | Jun 28, 2014 | Knowledgebase
The knowledge base content on your website need can be extremely useful for your customers’ needs and requirements and should be a priority. In this article, we give you some of the most profound knowledge base best practices you must have in mind at all times. Yonyx...
by Keith Fuchs | Jun 26, 2014 | Automate Support, CRM, Customer Self Service, Knowledgebase
Virtual FAQ manuals or virtual frequently asked question manuals, are a cutting edge innovation of automated customer support. Virtual FAQ manuals save customers time and energy. Sometimes the most basic questions have the most basic answers, customers can...
by Keith Fuchs | Jun 26, 2014 | Automate Support, CRM, Customer Self Service, Customer Service, Customer Support, Knowledgebase
Visual flow charts can help with pretty much anything. They can raise CSAT scores, lower average handle time and increase your knowledge base. Visual flow charts provide an informative and interactive interface that increases the knowledge base of customers,...
