by Keith Fuchs | Jun 26, 2014 | CRM, Customer Service, Knowledgebase, Troubleshooting
Interactive customer service employs a variety of methods and strategies to address customer support and troubleshooting needs. Two of the devices most frequently utilized are the visual flow chart and virtual call center. Both flow charts and call centers are...
by Keith Fuchs | Jun 25, 2014 | CRM, Customer Service, Customer Support, Knowledgebase, Troubleshooting
Data can be stored and utilized in a variety of ways. Yonyx utilizes three different strands of information technology to provide customers with the content they need to enhance their troubleshoot or self-service. These three forms of data are: comprehensive API, DNA...
by Keith Fuchs | Jun 25, 2014 | CRM, Knowledgebase
Decision-tree guides are not used exclusively in customer service situations. In fact, the decision-tree guide is universally adaptable. This is most evident in educational settings where decision-tree guides serve as an effective learning tool. A Yonyx AGI...
by Keith Fuchs | Jun 24, 2014 | Knowledgebase
The reason as to why you create visual knowledge base content is to offer help and guidance to your customers. However there instances where they don’t generate the imagined traffic- meaning no one is helped. Considering the efforts and resources used, not to mention...
by Keith Fuchs | Jun 24, 2014 | Knowledgebase
Do you know that the knowledge base in your business can make your customer agents more productive? Research has shown that making your knowledge base available to your customer service agents before serving the same to customers on your website makes their work...
by Keith Fuchs | Jun 20, 2014 | Knowledgebase
The main purpose of a knowledge base article is to enlighten a consumer about a product. Therefore eliminating the need for him to contact customer care for help. It is for this reason that when you write these articles that they serve the purpose. Here are tips to...
