The knowledge base content on your website need can be extremely useful for your customers’ needs and requirements and should be a priority. In this article, we give you some of the most profound knowledge base best practices you must have in mind at all times.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Make your knowledge base easy to find
Simply writing self help articles on your website doesn’t automatically mean that customers will find them when they need help. Organize your knowledge base in a manner likely to make it easy to find. Research has shown that by using the keywords customers are likely to search for in your content, you can enhance self service experience on your website.
Knowledge base should be detailed
Don’t write a troubleshooting article and post it when it’s still incomplete. Always strive to have your content properly packaged and complete. To stay on the safer side, always create your knowledge base to be served in multiple channels.
Yonyx is self service/call center software that helps you enrich your knowledge base with multimedia flow charts, decision trees, pie charts and other medias to enhance customer service in a manner your customers, including potential ones will love. Take advantage of Yonyxs’ knowledge base serving capabilities today.
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