Use of Call Center Software in Making Self-Service Better

by | Jun 28, 2014 | Customer Service

Do you know that you can use call center software not just internally with your call center agents but harness solutions for your online customers? Self-service software like Yonyx gives business owners the ability to serve better support to customers online.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Make use of call center software in your business.

Make use of call center software in your business.

Create the best self-service materials and content

Before you can serve your customers with self-service content online, that content has to be topnotch. Package your content or knowledge base in a manner customers will love. For instance, if you are creating a troubleshooting guide, have your best troubleshooter come up with a multimedia guide, product bible, installation manual or guide book to ensure that whatever is posted on your website is the best content you can master.

Enrich your content

A lot of knowledge base content, user guides and manuals online are plain or written in a way that doesn’t make it easy for customers to help themselves without calling in. enrich your self-service content with links, multimedia alternatives such as sound, videos, decision tree flow charts, etc.

Yonyx is one of the most effective ways to serve the best self-service online. Take advantage of this call center software for a better, more efficient self-service experience.

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=””][/button_box]

Improve Customer Service using Decision Trees

Related Posts
Lines of Business in Yonyx

Lines of Business in Yonyx

A Yonyx Customer is assigned a distinct subdomain, such as Every decision tree created by any Author has a URL that begins with this specific subdomain. Each customer subdomain can have multiple lines of business (LOBs)...

read more

Search across a Decision Tree

Authors create decision trees for self service, cold calling scripts for sales teams, or for call center automation using the Yonyx platform. As the trees get more complex, authors want to be able to search across a decision tree. Growing need for...

read more

Adding Yes No Buttons to a Yonyx Decision Tree

Yonyx helps automate call center tasks by streamlining business processes through interactive decision tree solutions. Subject matter experts use Yonyx Platform to create decision trees. Yes No Buttons, help agents choose the correct pathway for...

read more

Sign up for a free trial today!