Use of Call Center Software in Making Self-Service Better

by | Jun 28, 2014 | Customer Service

Do you know that you can use call center software not just internally with your call center agents but harness solutions for your online customers? Self-service software like Yonyx gives business owners the ability to serve better support to customers online.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Make use of call center software in your business.

Make use of call center software in your business.

Create the best self-service materials and content

Before you can serve your customers with self-service content online, that content has to be topnotch. Package your content or knowledge base in a manner customers will love. For instance, if you are creating a troubleshooting guide, have your best troubleshooter come up with a multimedia guide, product bible, installation manual or guide book to ensure that whatever is posted on your website is the best content you can master.

Enrich your content

A lot of knowledge base content, user guides and manuals online are plain or written in a way that doesn’t make it easy for customers to help themselves without calling in. enrich your self-service content with links, multimedia alternatives such as sound, videos, decision tree flow charts, etc.

Yonyx is one of the most effective ways to serve the best self-service online. Take advantage of this call center software for a better, more efficient self-service experience.

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Improve Customer Service using Decision Trees

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