Make Interactive Troubleshooting a Priority in Your Business

by | Jun 27, 2014 | Customer Service

A simple look around most telecom and software companies will show you that not many put a lot of effort coming up with interactive troubleshooting manuals/guides for their products. The end result is customers who can’t figure out how to comfortably diagnose problems in their television sets, radios, phones, software, etc.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Interactive troubleshooting in your business like this.

Interactive troubleshooting in your business like this.

The only help these customers can find is calling in with their problems. This is not only expensive for the business, but eventually earns it very poor customer satisfaction.

Interactive troubleshooting

The key to customer care success is using interactive guides which are enriched with multimedia to better help customers discover problems with whatever they have in place of text only. By dedicating your customer service team to come up with as many details about common problems your machines possibly have, Yonyx can help you dramatically drive customer satisfaction with self service.

Time for action is now

The small things you do in your business determine whether you become a success story or not; your customers are happy or now. The time to give your customers what they need is now.

Take advantage of the call center solutions we have at Yonyx to not only create interactive troubleshooting guides but also come up with creative and useful software installation manuals, product bibles, interactive guides, etc.

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Improve Customer Service using Decision Trees

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