Here Are Two Important Ideas For Creating Software User Manuals

User manuals are most commonly accompaniments on computer software, operating systems, etc. They are also very common with unique television sets, stereos, mobile phone systems, and music players, etc. However, it doesn’t take a genius to tell most of the telecom companies which create software user manuals don’t really think much about their customers first.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

In this article, we provide 3 essential tips for creating user software installation, troubleshooting or using guides/manuals.

Document your customers

You need specifics on who your software buyer, or customer is, and where and how they operate. You should also know where they’ll use the software user manuals and how to help them meet their user needs. Depending on how unique your software is; users need to be given all useful information concerning products they buy from you.

Choose easy

Nearly all of those people who will use your software fear computers and this should be at the back of your mind. They want plug-n-play kind of software manuals– ones they can understand with ease. Make your software user manuals easy to understand.

With Yonyx, your company can create software user manuals customers precisely want to see and read. Learn more about it, and our self service optimization here.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree