All of us are now part of a new era – the digital age; not to mention the Internet. Customers have become more tech savvy and hungrier for information than ever. In fact, they have lower tolerance to “waiting in line” most especially when it comes to support.
This is the reason why the digital age has come up with the solution – a troubleshooting software that can improve customer management. This troubleshooting software still has sets of responses built within the system represented by the branching tree design.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
This means to say that one choice will lead to a set of solutions that the customers can try in order to solve their problems. This troubleshooting software for customer management is a knowledge-based system that provide customers multiple choices and even channels of submitting support ticket.
It is a self-service system that customers can access 24/7. Therefore, they don’t have to call your support lines over and over again for all sorts of problems they run to. They can try solving their problems first using the existing information or content in your knowledgebase.
When this works alongside your customer support, this can result to better customer management because then you’ll only be handling relatively complex issues.
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