by Keith Fuchs | Jul 3, 2014 | Troubleshooting
Decision trees are crucial tools which help one choose between several courses of action(s). Decision trees present an effective structure within which you can layout options and postulate possible outcomes of choosing any of the options suggested. Yonyx enables...
by Keith Fuchs | Jul 1, 2014 | Troubleshooting
Your customers can gain a lot if you invest in better troubleshooting guides in your business. These guides should not be stale or obscure; neither should they be boring or vague. Consistently create interactive troubleshooting guides that are properly researched,...
by Keith Fuchs | Jun 27, 2014 | Troubleshooting
Customer care in most software telecom industries can be handled by customers themselves if they have the right resources. Yet, the leading cause of the swelling care operational budgets could mean that most telecoms don’t really have a grip on self service. Yonyx...
by Keith Fuchs | Jun 27, 2014 | Troubleshooting
Software and other telecoms are quite challenging to deal with especially when they turn faulty or stop to function as they are supposed to. More so, for non technical customers, faulty software or telecoms can mean anguish to running customer care agents- in some...
by Keith Fuchs | Jun 26, 2014 | CRM, Customer Service, Customer Support, Troubleshooting
Multimedia flow charts are robust IT interactive user manuals, filled to brim with exquisite detail and enriched information. The multimedia flow chart is an evolution of the visual flow chart. Multimedia flow charts have become a twenty-first century commodity which...
by Keith Fuchs | Jun 26, 2014 | CRM, Customer Service, Knowledgebase, Troubleshooting
Interactive customer service employs a variety of methods and strategies to address customer support and troubleshooting needs. Two of the devices most frequently utilized are the visual flow chart and virtual call center. Both flow charts and call centers are...
