Spark Customer Joy with Interactive Decision Trees in Self-Service

The decision tree makes self-service, including self-learning easy. However, when you use interactive decision trees in your self-service platforms, you can spark happier customers, satisfied clients and less burdened customer service agents.

interactive decision trees
Yonyx decision network architecture (DNA) gives a superior alternative to decision trees (historically used in simple call scripts) for use in customer self service.

Use embedded multimedia The use of multimedia such as videos, pictures, and links can make a good decision tree driven guide more interactive and provocative to your customers. These aids make it easier for customers to find solutions to a variety of problems with ready visuals that don’t demand them calling in with their problems.

Easier troubleshooting

The use of interactive decision trees in troubleshooting makes it easy for customers to discover what is wrong with their products, software or telecoms. This is because the interactive nature of the decision trees evokes more senses such as sights to enable them determine what is wrong with their products or software.

Yonyx is self-service software which makes it easier for businesses, especially customer support departments to embed interactive decision trees that drive better customer satisfaction scores. Get started with using

Yonyx today. Follow the link below. [button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=””][/button_box]

Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree