How To Create Effective Interactive Troubleshooting Guides

Your customers can gain a lot if you invest in better troubleshooting guides in your business. These guides should not be stale or obscure; neither should they be boring or vague. Consistently create interactive troubleshooting guides that are properly researched, written and efficient.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Make interactive troubleshooting simpler.
Make interactive troubleshooting simpler.

Yonyx AGI manuals are enriched with many features which make this happen. Nonetheless, as an author, you also have to take special measures that will ensure that the interactive troubleshooting guides you come up with truly work.

First, always have comprehensive API and decision-nature architecture included when creating interactive troubleshooting guides. Instead of using difficult vocabulary to get your point across for instance, using media that make it easy for you to SHOW your customers how to troubleshoot the telecom.

Yonyx allows you to add Medias such as pictures, links and comments in your guides and this ensures that these guides are as comprehensive as possible. In addition, use good color combinations to make your content explode from the screen and add an attractive landing page who’s UX is friendly and easy to navigate.

At the end, always use the latest technology (release 4.8) to make your content as fresh as possible to your visitors, and remove outdated content. This will make your troubleshooting functions easy to use and effective.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree