Decision tree driven interactive guides can help businesses, especially those with a following online, to drive customer satisfaction. As their name suggests, decision tree interactive guides are opposite from a vast majority of simple text only guides most customers are accustomed to.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
They are different
Yonyx decision tree driven interactive guides are different and totally optimized for internet users of today. Therefore, these decision tree interactive guides are different from the ones your customers are used to, giving them an enriched experience in use.
Decision tree driven guides give customers greater opportunities to be served/serve themselves at home. For example, with decision tree driven troubleshooting guides, your business can have your best agents optimize pictures, videos and other visual features that can help a customer troubleshoot a defective device like television, etc.
Promote self service
Research performed by Oracle has revealed a changing attitude among most tech savvy customers; they don’t want to call in with their problems. These groups “Google” their problems first, resorting to calling as a last resort. The only way you can make these customers happy is by giving them decision tree driven interactive guides from your best agents, and they will be happy.
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