Make Your Customer Service Culture Tick with Amiable Knowledge Base

Making your company’s services standout to the greatest possible extent gives customers a feeling of enhanced satisfaction, and of course, enviable importance. Creating a culture of service excellence is the two-edged sword to help deal with your competition decisively.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Deep knowledge base articles

The knowledge base on your website or intranet plays a critical role in your customers’ satisfaction because it gives them them/or your care agents necessary ammunition to tackle their day to day problems. With deeply researched knowledge base articles created by some of your best agents, customers can find their user experience simple.

Improve performance of your knowledge base.
Improve performance of your knowledge base.

Optimized knowledge base

Most customers don’t have the technical skills required to find hidden gem on the internet. When you create kb articles, ensure that these articles are easy to find, either by making the titles so obvious, or using keywords these customers/agents are likely to search for when they come to your website.

Yonyx knowledge base

Businesses can use Yonyx to enrich their knowledge base and make it available to their customers through amiable computer displays. Enhance the performance of your agents, or drive customer satisfaction with Yonyx.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree