Are you a call center business owner? If you are, have you considered implementing a user interactive telecom – which your agents can use when resolving customer issues or concerns?
If you have not, we suggest that you do because the user interactive telecom allows you to do many things than you can imagine. It is not just about attaining business success but also to make sure that you empower the powerhouse of your business – your call center agents.
So, what are the reasons that you must utilize a user interactive telecom in your business?
It helps in the improvement of call center agent productivity. While the existence of a comprehensive knowledgebase is extremely useful, it can only do so much when it comes to improving your agent’s productivity.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
But if you have a software or application that will make things automated and fast access to solutions, the process of resolving the customer issues and concerns would be easier and much faster. Therefore, the average handle time or AHT that every agent spent on each customer will be lesser as well. This results to an increase in the number of customers that the agent can handle each day.
The software helps in increasing first call resolution or FCR rates. When customers call, they expect you to resolve their issues for them and if you don’t do it right the first time – they will keep on calling you until you do.
[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=”https://corp.yonyx.com/sign-up”][/button_box]
