by Keith Fuchs | Jul 3, 2014 | CRM
As a business owner with a dedicated call center, you need to be on top of your game as far as making decisions smooth and unconflicted. An interactive decision tree driven guide can be extremely crucial for your call centers achievement of the main success metrics....
by Keith Fuchs | Jul 1, 2014 | CRM
Decision tree driven interactive guides can help businesses, especially those with a following online, to drive customer satisfaction. As their name suggests, decision tree interactive guides are opposite from a vast majority of simple text only guides most customers...
by Keith Fuchs | Jul 1, 2014 | CRM, Customer Service, Customer Support
The best customer service practices lower AHT or average handle time and in return are rewarded with an increase in customer satisfaction or CSAT index scores. A great example of this are the many restaurants and eateries world-wide. All food and service industries...
by Keith Fuchs | Jun 30, 2014 | CRM
Your call center telephone operators play a very important role in your business because they are often your first line of defense with customers. Most times however, phone customer service is hurt by customer support agents, or a helpdesk that cannot diagnose their...
by Keith Fuchs | Jun 27, 2014 | CRM
Do you know that a simple instructions diagram like a basic decision tree can help your business improve customer satisfaction scores? When a decision tree is properly applied in your business, it cannot only help you solve problems faster, but also enhance the work...
by Keith Fuchs | Jun 26, 2014 | CRM, Customer Service
Call center scripts can vary in both length and quality. Sometimes these variances can be an aid or hindrance to agents hoping to provide exceptional customer service. Improve call center scripts with an interactive customer service manual. This can help the agent...
