Visual flow charts can help with pretty much anything. They can raise CSAT scores, lower average handle time and increase your knowledge base. Visual flow charts provide an informative and interactive interface that increases the knowledge base of customers, making them more keen and aware about the product and services they subscribe to.
- Make Your Customers Smarter – This is the best and most reliable method of customer service. Increase the knowledge base of customers, aids in their troubleshoots and increases potency from a CRM perspective. Visual flow charts aid clients through the troubleshooting process with step-by-step flows that ultimately point them to a definitive final and correct conclusion. As a direct result, customers will be more knowledgeable about the product or service and this is the greatest reward. Visual flow charts are a traditional brand of customer service, cultivating the possibility for customers to teach each other through basic peer to peer interaction. A bi-product of this are virtual forums, where customers teach each other the ins and outs of the product. The visual flow chart evolved in to the multimedia flow chart which incorporated many different algorithms not found in a visual flow chart. Nevertheless, visual flow charts provide a passive and reliable instructional platform destined to enhance your knowledge base.