by Keith Fuchs | Jun 26, 2014 | Automate Support, CRM, Customer Self Service, Knowledgebase
Virtual FAQ manuals or virtual frequently asked question manuals, are a cutting edge innovation of automated customer support. Virtual FAQ manuals save customers time and energy. Sometimes the most basic questions have the most basic answers, customers can...
by Keith Fuchs | Jun 26, 2014 | Automate Support, CRM, Customer Self Service, Customer Service, Customer Support, Knowledgebase
Visual flow charts can help with pretty much anything. They can raise CSAT scores, lower average handle time and increase your knowledge base. Visual flow charts provide an informative and interactive interface that increases the knowledge base of customers,...
by Keith Fuchs | Jun 25, 2014 | Automate Support, CRM, Customer Support, Troubleshooting
Automated support can be constructed in a variety of different ways. Two of the most common forms of automated support are frequently asked question or FAQ manuals and CRM software. Each means of automated support can host positives and negatives for different sets of...
by Keith Fuchs | Jun 25, 2014 | Automate Support, CRM, Customer Self Service, Customer Service, Troubleshooting
The virtual help desk and the decision-tree guide are the two most typical ways to attack any troubleshoot. Both are forms of interactive customer service and automated support, as a result these two interfaces host a slew of capabilities and distinct functions and...
by Keith Fuchs | Jun 24, 2014 | Automate Support, CRM, Customer Self Service, Customer Service
A key feature of Yonyx AGI interactive guides are the fact they are embedded catalogs that come with a lightning fast landing page. As a result navigation of these various catalogs are simple and efficient. A Yonyx AGI Interactive guide with an embedded catalog is...
by Keith Fuchs | Jun 23, 2014 | Automate Support
When customers make a call to customer support department, they expect the following things – Real persons on the other end of the line Engaging individuals that allow collaboration Non-scripted resolution process Faster and efficient solutions that work every time...
