Virtual FAQ manuals or virtual frequently asked question manuals, are a cutting edge innovation of automated customer support. Virtual FAQ manuals save customers time and energy. Sometimes the most basic questions have the most basic answers, customers can identify these resolutions and conflicts with ease using virtual FAQ manuals.
Customers can access the virtual self-help desk from any wireless device. This mobile portability and simple interface adjusts to customer needs as they emerge. Due to their ability to service a wide demographic, virtual FAQ manuals have become the new decision-tree guide.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Virtual FAQ manuals are a consistent reference guide for both agents and customers. Sometimes problems are not case-by-case, they can become more complicated. Frequently asked questions often have the same answer. Ultimately, this can expedite the process and raise first call resolution rates, as well as average handle time.
This kind of interactive can also positively impact CSAT. The virtual FAQ manual identifies common conflicts and queries potential difficulties in the future. The frequently asked questions also provide a direct indicator of where any service or product lacks.
Combined with Release 4.8 and multiple back-ups, any future glitches can be prevented and present troubles resolved, thanks to a virtual FAQ manual.
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