As a business owner with a dedicated call center, you need to be on top of your game as far as making decisions smooth and unconflicted. An interactive decision tree driven guide can be extremely crucial for your call centers achievement of the main success metrics.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Improve consistency of call center agents- Call center agents need to always read from the same script especially when they receive a pile of calls with similar problems every day. With an interactive decision tree on a display screen before them, your agents can follow the optimized standard decision tree to ensure that customers receive the best service the firm can give.
Improve customer satisfactions scores- With a properly integrated decision tree that is made available to customers, they can easily measure their expectations or know their options in case of a problem. The decision tree will help avoid negative customer satisfaction scores relating to different elements affective service on a day to day basis.
Yonyx interactive decision trees are presented in a manner that is not only easily accessible to the call center agents, but also useful for the customers.
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