Improve Consistency of Call Center Agents with Interactive Decision Trees

by | Jun 29, 2014 | Customer Service

Do you know that you can improve consistency of call center agents with interactive decision trees? Interactive decision trees work by ensuring that your agents have all the information they need to make fast decisions when customers come calling. By making decisions tailored by some of the best technocrats in your company, your help desk/call center agents especially new ones can find their foot easily without the knowledge of customers.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Decision trees will improve consistency in call center agents.

Decision trees will improve consistency in call center agents.

Interactive decision trees

Interactive decision trees work by pulling all possible lines of questions (and their answers) your customers might have about a product on the display screen like computer in your call center. Using these decision trees and customer queries, call center agents can work out solutions for customer issues and solve them with speed- in a tailored manner.

Why Interactive decision trees

Every business wants its call center agents to give customers the best answers to all their questions- the answers have to be in favor of both customer, and business. With Yonyx interactive decision trees, any call center can improve consistency of call center agents for less.

Take advantage of what Yonyx decision trees give to win customer satisfaction and loyalty.

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Improve Customer Service using Decision Trees

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