Your call center telephone operators play a very important role in your business because they are often your first line of defense with customers. Most times however, phone customer service is hurt by customer support agents, or a helpdesk that cannot diagnose their problems properly. Moreover, when customers call in with problems that are not handled accordingly, the customer satisfaction is hurt.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Step by step call flows
Step by step call flows can help your contact center agents solve a lot of customer service problems received. Of particular use is a step-by-step call flow that has a decision-tree driven interface customer support agents can use to determine the root cause of customer problems. In the end, this will help you improve first call resolution, agent productivity, and reduce the costs of doing business.
Yonyx is one of the most effective call center software that helps you enrich your step-by-step call flows with decision tree driven guides, interactive user manuals and product software on the display your agents use.
Start using Yonyx to better your step-by-step call flows and telephone customer service.
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