Do you know that a simple instructions diagram like a basic decision tree can help your business improve customer satisfaction scores? When a decision tree is properly applied in your business, it cannot only help you solve problems faster, but also enhance the work of your call center agents.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Uniform support
When customers call into your customer service department, the solutions you give need to be uniform, and the best you can master. A decision tree can be used internally to give your customer service agents clear blueprints on the paths to follow when dealing with a customer complaint, dispute or issue.
You can have your most experienced team members identify some of the core challenges/complaints about your product then tailor the best working solution for rookies to follow. This way, your agents not only have an easier way out to solve customer problems without unnecessary escalations, but also learn how to solve similar problems on their own.
Create decision trees
Take advantage of the power of decision tree driven manuals, guides, troubleshooting guides to enhance customer service in your business. Yonyx is call center software that helps you compile interactive guides, decision tree driven guides and manuals for internal use in your call center and on your website for customers.
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