Use Decision Tree Driven Manuals to Make Your Call Center Efficient

by | Jun 23, 2014 | Customer Support

Decision trees can find good application areas in your call center especially when your product involves step by step troubleshooting is computer based or has complex functionality. Decision tree driven guides make it easy for these customers to find guidance on the things they are missing, enabling them to easily solve problems by themselves because their problems, and potential solutions are detailed.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

Take advantage of the potential of decision tree driven guides.

Take advantage of the potential of decision tree driven guides.

Make text steps visual

A decision tree driven guide makes it so easy for your customers to troubleshoot their telecoms because unlike written steps, a decision tree is more or less visual. This makes it easier for customers to determine and solve problems related to their telecoms.

Make work easier for agents

A decision tree driven guide for customer care makes work easier for your agents, and subsequently, reduces the cost of customer care. For example, customer care agents cannot perform wrong prognosis if laid down steps are detailed to the end.

This uniformity is what all call center s want to achieve. Yonyx makes it easy for you to embed decision tree driven guides, product bibles, guides and manuals for use internally and externally with self-service platforms.

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Improve Customer Service using Decision Trees

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