Customer care in most software telecom industries can be handled by customers themselves if they have the right resources. Yet, the leading cause of the swelling care operational budgets could mean that most telecoms don’t really have a grip on self service.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
Rise of interactive troubleshooting
Interactive troubleshooting engages a customer in more than one learning senses. Customers can actually see, hear and touch to find the real problem in their products.
Yonyx for example, helps you enrich your interactive troubleshooting guides to make them more interactive with multi medias such as links, videos, images, etc. This not only makes it easier for your business to serve customers, but also enriches your customer satisfaction experience.
Interactive troubleshooting is like live agents
Imagine having agents with call scripts who could help the customer troubleshoot something. In the end, if these customers leave satisfied, what is the difference if they can troubleshoot by themselves using interactive troubleshooting guides?
Take advantage of what call center software like Yonyx offer in terms of availing the most optimized interactive troubleshooting material for customers. Your customer service will not only improve, but you will also improve your overall customer experience.
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