Running a software or telecom company is nearly the same as running customer problems, and challenges. Challenges will never cease. In this article, we give you advice on why you should put decision tree driven troubleshooting manuals as part of your customer satisfaction building strategy.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.
First, decision tree driven troubleshooting manuals require very little from the users as far as making interpretations is concerned. Users don’t need to read through lots of data, which many people hate, when finding problems with your software, or telecom tool.
Decision tree driven troubleshooting manuals also make the work of IT staff working or integrating software for senior executive much easier. This is because from a single look, decision tree driven troubleshooting manuals are intuitive and thus easy to explain and understand.
Lastly, decision tree driven troubleshooting manuals tend to drive a point home better than a text filled user manual. The nodes from which new variables arise indicate the most important variable which can enable even non-technical individuals to interpret data much better.
We help brands help their customers troubleshoot software malfunctions through highly optimized decision tree driven troubleshooting manuals, product bibles, user manuals, software installation guides among others.
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