An IT best practices booklet must not be underestimated as a form of alternative support. Even though it sounds like a boring knowledgebase, the interactive approach can help both your company and your customers. In fact, having an alternative support is a win-win situation.
A lot of times, entrepreneurs think that once customers purchase their product or avail their services the transaction is over. But, what about after sales transaction? Are you going to compromise on that thinking that you’re well underway of profiting more?
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
An IT best practices booklet is a form of interactive guide that helps customers find the information they need regarding your product or service. It is dynamic, engaging and definitely not boring.
What are the key benefits of implementing IT best practices booklet?
Lessen customer support expenses: If your support staff is hounded by a lot of repetitive issues all day, they will exert extra effort and time dealing with customers whose issues have escalated. Let’s face it – more workload means more expenses because you’d have to hire traditional support center staff to deal with these problems.
Satisfy customers long-term: Customers don’t like to wait for the next business day or the next available representative to handle them. They want fast service and you are going to give exactly that by implementing automated and interactive guide.
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