What makes customers satisfied? Generally, customers are satisfied with fast service, excellent quality support and convenient systems. What if you’re given the power to do all that by implementing an interactive user manual?
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
Yes, there is no better way to provide an alternative route for support than through an interactive user manual. It is fast, reliable and convenient as well as dynamic, engaging and interesting. It is not like the usual static FAQ sheet you always see in company websites – which is downright dull and boring.
The interactive user manual lets you achieve customer satisfaction by:
Offering automated support: Automated support is viewed nowadays as customer self-service. It allows customers to find information right when they needed it.
It is fast, convenient and accessible all the time. If their issues escalate, that would be the time they will call your support lines knowing that they have exhausted the solutions you provided for them.
It steps up where traditional support fails: Customers don’t like to read hundreds of articles just to find the information they needed. They don’t like to call customer support either. The only way to strike out the balance is offer a system that’s both informative and can offer working solutions.
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