A lot of companies today are constantly looking for ways to improve customer support. Well, here comes the new user guide software that brings significant impact to your support department. If you integrate a user guide software into your current system, it can substantially increase the rate of your customer experience.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
Do your customers fancy looking for support over a platform that’s easy to access and available 24/7?
Nobody wants to call customer support if it is just about simple, mundane issues. You can bet on that. But, customers will clog your lines if you don’t offer the alternative. A user guide software along with the comprehensive knowledgebase within is the kind of alternative they will appreciate more. Customers benefit from this because they don’t have to wait longer times for the next available representative.
How can this software exactly bring positive impact on customer experience rating?
Look at this scenario – customers wanted to troubleshoot or install the product they have bought from you. Somewhere along the way, they encounter a pretty simple problem. Instead of calling your company right away, they just needed to follow the interactive user guide software and they’ll be ready to go. Simple, isn’t it?
Over time, customer support is greatly enhanced thus bringing your customer experience rating up.
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