Getting High Quality Customer Support through Interactive User Guides

How many people are on queue in your customer support lines? Ten is bad enough – having more than that could be disastrous for your company. What should be the best solution when it comes to this? The answer – interactive user guide for customer support.

Interactive User Guide for Customer Support
Interactive User Guide for Customer Support

What happens when customers wait in line for the next available representative?

They would get irritated – after all no one wants to wait especially when what they need is urgent. You would feel the same, wouldn’t you?

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.

When they get irritated, they would put pressure on your staff when it is their turn. They would demand answers and solutions that “actually work” because you’ve made them wait. If your support staff cannot meet these demands, the customers would grow more resentful towards you and hence lower customer experience rating.

What happens when customers have an alternative means of support – your staff’s co-pilot like interactive user guide?

There is no need to wait for the next available representative. They can access your comprehensive knowledge base as they try to diagnose and fix their own problems at their own pace.

There would be less to no growing irritation on the customer’s part hence lesser demands and pressure. This significantly increases customer satisfaction.

In summary, an interactive user guide allows your staff to have a co-pilot – an alternative means to provide support but in a dynamic and engaging way.

[button_box header=”” buttontext=”Sign Up for a Free-For-Life Account” link=””][/button_box]

Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree