If there is one thing that a business cannot do without, it is customer support. Without it, a business cannot cater to the needs of the customers or address issues. However, a company without an alternative means of support would waste precious time and effort.
The solution – interactive computer troubleshooting system. How can it get you more business than usual?
It allows customers to access your comprehensive knowledgebase. Nobody wants to call customer support all the time. Not only that it is annoying but it is also a total waste of time and effort.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service.
Allowing your customers to gain access to your knowledgebase frees your staff from simple, repetitive tasks. Customers can now diagnose and fix their own problems using the database.
Interactive computer troubleshooting deals with more customers. If you have 20 or more customers with similar problems, it is downright impractical to have all of them call customer support. The customers would have longer waiting time – which could result to relatively low customer experience rating.
It removes the need to call customer support every time a problem arises. An interactive computer troubleshooting system allows a company to offer 24/7 support through a user-friendly interface. The key here is user-friendly because the customers would want fast solutions. They don’t have time figuring out how to use the support interface.
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