Various companies would benefit from a user interactive software. It provides an efficient walkthrough for customers who need assistance. Instead of calling customer support all the time, they can access your knowledgebase easily through this automated system.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
What makes the user interactive software efficient?
An efficient user interactive software automates everything. Customers will just select from the choices given by the user-friendly interface. The choice would depend on the current situation that they are in. From there, the customers are given a set of solutions or answers in the form of articles, instructional videos or visual workflow images.
It is interactive – which means customers don’t have to browse through your knowledge base thoroughly. The item that describes their situation, problem or question is enough for them to find the solutions they needed. The solutions contained therein are systematically organized.
A good interactive guide can become your company’s alternative for customer support. Apart from the fact that it allows automation, it will also be user-friendly and easy for your customers to understand.
When customers have a problem or an issue they want to fix, they can find what they are looking for easier and faster. The graphics, videos or articles will explain everything they needed to know.
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